Mission Operations Engineer, Connected Warfare

About the Role

Anduril Industries is seeking a Mission Operations Engineer, Connected Warfare to provide post-sales support for Anduril Voyager products. This role is primarily responsible for working with Sales, Engineering, Marketing, and Operations teams in support of the customer’s mission. The position will provide technical support and training to both internal and external customers with Voyager systems, resolving technical problems in a help desk environment and at customer locations. The role is focused on customer engagement, improving user experience, and evolving operational tactics and techniques by working with product teams to address issues.

Key Responsibilities

• Provide virtual and on-site technical support and training to customers on their Anduril Voyager solutions in tactical and non-tactical environments.
• Provide technical support for Sales during customer meetings, evaluating existing customer solutions and recommending upgrades.
• Ensure day-to-day operations of NOC and training technology infrastructure, including networks, servers, and databases, are properly supported and maintained.
• Provide remote and on-site assistance to customers to resolve issues and feedback to appropriate departments.
• Provide technical escalation support to Tier 1 staff to ensure continuous improvement within technical staff and customer feedback/problems.
• Assist in the maintenance of the test lab environment used to replicate customer issues and work towards resolutions.
• Provide prompt and accurate feedback to management reporting system and customer issues.
• Document knowledge in the form of technical papers.
• Maintain logs and traceability of System Configurations delivered to customers.
• Create systems documentation, such as training, operations, installation, and maintenance manuals.
• Perform other related duties as assigned by management.
• Assess external technical products and services within the industry and develop solutions that work with Anduril Voyager products.
• Test emerging Anduril Voyager products to evaluate performance and recommend improvements.

Requirements & Tech Stack

• Experience in program management and product deployment roles.
• Exceptional interpersonal and stakeholder management skills.
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments.
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications.
• Strong aptitude for problem-solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Willingness to travel as necessary (25-50%).
• Eligibility to obtain and maintain an active U.S. security clearance.

Preferred Qualifications

• Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles.
• Experience with DoD networks, software, SATCOM, and radios.
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles.