IT Support Technician

About the Role

Rozmith is a security-first managed service provider for insurance and financial services firms in the US, UK, and Europe. This role focuses on making technology work on-site for clients.

Key Responsibilities

• Set up laptops, docks, and monitors at client desks and assist users with sign-in.
• Support go-live days when acquired companies join a client's environment.
• Work the service desk, including Microsoft 365 and Entra ID, between site visits.
• Manage hardware receiving, imaging, shipping, and returns through the depot.

Requirements & Tech Stack

• A genuine interest in technology (e.g., coursework, home lab, certifications in progress, or helping friends with tech issues).
• Comfort with Windows and Microsoft 365.
• Hands-on comfort setting up equipment.
• Clear, friendly communication skills with non-technical individuals.
• Organized habits, including following checklists and documenting actions.
• A valid driver's license, a clean driving record, and reliable transportation.
• Ability to pass a background check.
• Microsoft 365, Entra ID, Intune.

Nice to Have

• Help desk or desk-side experience.
• Intune or Autopilot exposure.
• Basic networking knowledge.
• CompTIA A+ or MS-900 in progress.

The Practical Side

• Based anywhere in the US; Atlanta preferred.
• Regular local travel to client sites.
• Overnight travel for integrations with advance notice.
• Some planned early or late shifts around go-lives.
• Regular lifting up to 50 lb.
• Rozmith provides a laptop, phone, and toolkit; mileage is reimbursed.

Where It Leads

• Exposure to all aspects of IT operations.
• Potential paths into engineering, networking, or cybersecurity.
• Progress is based on evidence, not time.