Inbound Sales Representative New Assoc, Voice

About the Role

You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing the best resolutions. You will also be responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Manage and resolve customers' queries.
• Handle escalations and complaints of dissatisfied customers.
• Provide best resolutions for customer issues.
• Close faults and complaints within SLAs.
• Solve routine problems largely through precedent and referral to general guidelines.
• Work with detailed instructions on all tasks.
• Impact your own work with decisions made under close supervision.

Requirements & Tech Stack

• Customer Service Technology - P1

Qualifications

• Any Graduation