Email & Chat Support Intern
MediNex Workforce
IndiaFresher1h agovia LinkedIn
Posted 14 Nov 2026, 21:31 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsCustomer service
- Nice to have
- CRMMicrosoft Office
- Work
- On-site in India · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service62%CRM13%Operations10%Microsoft Office9%of 99 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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Company: MediNex Workforce
Location: India
Workplace Type: Remote
Employment Type: Full-time internship
Duration: 1 to 3 months
Stipend: Up to INR 14,000 per month
About the Role
MediNex Workforce is inviting applications from enthusiastic and communication-oriented Email & Chat Support Interns to assist with customer communication and online support operations. Interns will gain practical exposure to handling email enquiries, responding to customer queries, maintaining communication records, and delivering professional support through digital communication channels.
Key Responsibilities
- Respond to customer enquiries through email and live chat.
- Provide clear, accurate, and professional responses to incoming queries.
- Assist customers with general information, service-related questions, and support requests.
- Identify customer concerns and coordinate with relevant team members for resolution.
- Maintain records of customer interactions and follow-up activities.
- Draft professional email responses and customer communication templates.
- Ensure timely follow-ups on pending enquiries.
- Organise and categorise support requests for efficient handling.
- Follow communication guidelines and maintain a positive customer experience.
Requirements & Tech Stack
- Students and recent graduates from any recognised academic background.
- Candidates with good written and verbal communication skills.
- Individuals comfortable communicating through email and online chat platforms.
- Candidates with basic computer knowledge and familiarity with internet-based tools.
- Prior experience in customer support is not required.
- Basic knowledge of MS Office, Google Workspace, or CRM tools is an added advantage.
Key Skills
- Email Communication
- Chat Support
- Customer Service
- Customer Relationship Management
- Written Communication
- Verbal Communication
- Email Handling
- Query Resolution
- Customer Interaction
- Problem Solving
- Microsoft Office
- Google Workspace
- Data Entry
- Time Management
- Attention to Detail
What You’ll Gain
- Hands-on experience in email and chat support operations.
- Practical exposure to professional customer communication.
- Understanding of customer query management and resolution processes.
- Experience maintaining communication records and follow-up reports.
- Development of professional writing and problem-solving skills.
- Professional guidance and internship completion certificate.