Medical Assistant Family Medicine

About the Role

As a Medical Assistant at Intermountain Health, you will play a vital role in supporting our clinical team, ensuring our patients receive the best care. You will be accountable for providing care to patients in an ambulatory clinic setting, caring for patients with acute and chronic needs. This role involves clear communication with patients through various modalities including telephone and in-person interactions.

Key Responsibilities

• Provide patient care under the direction of a Clinician, assisting the provider to gather information relevant to the patient’s visit and condition.
• Communicate clearly with patients seeking care through different modalities, including telephone and in-person interactions.
• Work with cross-functional teams to collaborate on patient care, with attention to detail and follow-through.

Requirements & Tech Stack

• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
• Basic Life Support Certification (BLS) for healthcare providers. Must be obtained prior to start date.

Minimum Qualifications

• One of the following:
• Proof of completion of a Medical Assistant program
• At least one year of Medical Assistant work experience
• Current active and in good standing RN/LPN license to practice nursing in the state of Utah
• Utah Only: If certified with less than one year of MA experience, caregivers may attend a yearlong MA residency program.

Preferred Qualifications

• Experience in an outpatient clinic or other healthcare setting.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• Current national MA certification from one of the following: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.

Physical Requirements

• Ongoing need to see and read information, labels, assess patient needs, operate monitors, and identify equipment and supplies.
• Frequent verbal communication and ability to hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy, including frequent computer use and typing.
• Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment, up to and including heavy items.
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment, including pushing/pulling gurneys and portable equipment.
• May be expected to stand in a stationary position for an extended period of time.
• For roles requiring driving: Expected to drive a vehicle.

Shift Details

• 40 hours/week, Full Time.
• Clinic hours are Monday-Friday 6:00 am - 6:00 pm.
• Scheduled shifts will be based on clinic needs and provider schedules.
• Typically 4 10-hour shifts with a rotating day off.

Location

• Bountiful Clinic - Family Medicine
• Work City: Bountiful
• Work State: Utah