Chat Support Executive

About the Role

• Handle customer conversations entirely over chat and digital messaging.
• Support a global consumer brand's shopper support line.
• Run four or five conversations simultaneously during peak hours.
• Answer questions related to orders, deliveries, and products.
• Identify when a conversation requires escalation to a specialist.
• Maintain prompt response times without generic answers.
• Log conversations clearly for easy understanding by others.

Key Responsibilities

• Manage customer inquiries via chat and digital messaging channels.
• Provide efficient and accurate support for product, order, and delivery issues.
• Escalate complex issues to appropriate specialists.
• Ensure concise and informative logging of all interactions.

Qualifications & Tech Stack

• Clear written English is essential.
• Comfortable typing quickly and accurately.
• Ability to manage several conversations in parallel.
• Experience with chat platforms and product catalogs will be provided through training.
• No specific tool background is required.

Requirements

• Zero to two years of experience.
• Freshers with strong written communication are welcome.