Care Management Associate
CVS Health
Austin, TX0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceOperationsExcelMicrosoft OfficeMedical terminology
- Work
- On-site in Austin
- Pay
- Not stated by the employer.
- Skill demand
- Customer service43%Microsoft Office31%Operations28%Excel19%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 28, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Join a team dedicated to improving healthcare outcomes and supporting providers through coordinated care as a Care Management Associate (CMA).
Schedule: Monday – Friday 10:30 am to 7:00 pm Eastern Time Zone (No weekends or holidays but based on business needs)
We are seeking a detail-oriented and compassionate Care Management Associate (CMA) to support care management and healthcare coordination programs. In this role, you will work alongside nurses, medical directors, providers, and care teams to ensure members receive timely, appropriate, and cost-effective healthcare services.
Key Responsibilities
- Review and triage provider requests and member cases.
- Maintain accurate documentation.
- Communicate with healthcare providers, members, and internal teams to support quality care outcomes.
- Research and resolve case-related issues while ensuring compliance with regulatory and company standards.
- Provide administrative and customer support for operations.
Requirements & Tech Stack
- Call Center experience is required.
- Microsoft Office applications, including Word and Excel.
Qualifications
- Knowledge of basic medical terminology and healthcare concepts.
- Strong customer service and communication skills, including telephone support.
- Excellent organizational and problem-solving abilities.
- Ability to work effectively in a collaborative, multidisciplinary environment.
- High School Diploma or equivalent required.
Preferred Qualifications
- Experience in healthcare, care coordination, case management support, or a related field preferred.