Store and Operations Coordinator

About the Role

nostringscouture is looking for an organised, proactive and customer-focused Store & Operations Coordinator to join our team. This is a full-time, in-store role combining customer interaction, order management and day-to-day operations. The role involves managing the complete order journey—from appointments, measurements and fittings to vendor coordination, payments, deliveries and returns.

Key Responsibilities

• Customer & Store Coordination
• Attend to customers in-store and assist them throughout their order journey
• Communicate professionally with customers in person, over calls and WhatsApp
• Coordinate appointments, fittings, pickups, deliveries and returns
• Provide timely order updates and ensure a smooth customer experience
• Measurements & Fittings
• Take accurate body measurements for garment sizing and alterations
• Have a working understanding of garment measurements, sizing, fit and different silhouettes
• Coordinate fittings and alterations with relevant teams/vendors
• Maintain accurate customer measurement records
• Order & Operations Management
• Track orders from confirmation through delivery and return
• Ensure garments are received, checked, prepared and dispatched on time
• Proactively follow up on pending orders, timelines and operational issues
• Maintain accurate order, inventory and delivery records
• Manage multiple customers and orders simultaneously
• CRM & Payments
• Maintain customer details, orders, interactions and follow-ups on the CRM
• Track payments, security deposits, pending balances and refunds
• Maintain accurate and organised records using CRM and Excel/Google Sheets

Qualifications

• Prior experience in fashion retail, store operations, customer service or a similar role preferred
• Educational background in Fashion, Retail, Business, Commerce or Hospitality is an advantage
• Fluent in English, well-spoken and confident interacting with customers
• Good understanding of garment measurements, sizing and fit
• Comfortable using CRM software, Excel/Google Sheets and WhatsApp
• Strong organisational, communication and time-management skills
• Excellent attention to detail and follow-through
• Independent, proactive and comfortable taking ownership
• Able to multitask, manage priorities and resolve issues efficiently

Role Type: Full-time | On-site

Location: NCR