L1 Trainee / L1 support engineer
SparrowCX
Bengaluru, Karnataka, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E.
- Must know
- TroubleshootingCustomer serviceNetworking
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting70%Networking57%Customer service15%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
Position: L1 Trainee / L1 Support Engineer
Key Responsibilities
- Provide technical support to customers, resolving issues related to hardware, software, and network connectivity.
- Monitor and troubleshoot system and network performance.
- Provide technical advice and assistance.
- Interact with customers to identify and resolve technical issues.
- Document customer interactions and resolutions in support tickets.
- Determine the severity of customer problems and escalate issues to Level 2 and Level 3 support personnel as needed.
Requirements & Tech Stack
- Customer service and communication skills.
- Good understanding of computer hardware, software, and networking concepts.
- Knowledge of various operating systems and troubleshooting tools.
Qualifications
- BE/ B.Tech.
Job Location: Bangalore/ Hyderabad/ Delhi
Job Type: Full Time