Summer Associate Internship (Experience Analyst)

Navy Federal Credit Union

About the Role

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work. The Summer Associate will play an active role in supporting experience research, data analysis, journey discovery, and strategic problem-solving efforts. The associate will collaborate with teams, contribute to executive-ready recommendations, and gain hands-on experience applying analytical thinking and innovation methods to real-world business challenges. This role is ideal for students interested in consulting, strategy, product management, analytics, or user experience. The Summer Associate will work on strategic projects at the intersection of member experience, innovation, analytics, and enterprise transformation.

Potential engagements may include:

• Helping shape future member journeys.
• Evaluating emerging business opportunities.
• Measuring the impact of enterprise initiatives.
• Developing executive decision-support materials.
• Researching how evolving technologies and consumer expectations may influence Navy Federal's future strategy.

Key Responsibilities

• Conduct research, data analysis, and industry benchmarking to identify insights, emerging trends, and opportunities to improve member and employee experiences.
• Support strategic initiatives by helping evaluate business challenges, define success metrics, measure outcomes, and develop data-driven recommendations.
• Partner with cross-functional teams to analyze member journeys, assess opportunities for innovation, and contribute to solution development.
• Assist in enterprise orchestration efforts by identifying dependencies, risks, and opportunities across complex initiatives and transformation programs.
• Develop clear, executive-ready presentations, reports, and communications that translate insights into actionable recommendations.
• Participate in workshops, stakeholder engagements, and strategy sessions to support enterprise decision-making and organizational alignment.
• Apply analytical thinking, human-centered design, and problem-solving skills to help advance Navy Federal's member experience and innovation objectives.

Requirements & Tech Stack

• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, and Teams.

Qualifications

• Currently pursuing a bachelor's or master's degree from an accredited college or university in Business, Economics, Finance, Data Analytics, Information Systems, Marketing, Psychology, Industrial Engineering, Human-Centered Design, or a related field.
• Anticipated graduation date of December 2027 or later.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into clear insights.
• Demonstrated ability to conduct research, evaluate information, and develop data-driven recommendations.
• Strong written and verbal communication skills, including the ability to present ideas to diverse audiences.
• Ability to work independently and collaboratively in a team-oriented environment.
• Effective organizational and time management skills with the ability to manage multiple priorities.
• Intellectual curiosity and a desire to learn about member experience, innovation, strategy, and business transformation.
• Ability to think critically, challenge assumptions, and contribute creative solutions to complex business challenges.
• Strong interpersonal skills with the ability to build relationships and collaborate across functions.

Desired Qualifications

• Strong research, analytical, and problem-solving abilities.
• Ability to synthesize complex information into actionable insights and recommendations.
• Experience developing presentations and communicating findings to diverse audiences.
• Ability to work collaboratively within a team environment and across multiple stakeholder groups.
• Interest in strategy, analytics, innovation, member experience, or organizational transformation.

Additional Information

• Hours: Monday – Friday, 8:00 AM – 4:30 PM
• Location: 820 Follin Ln SE, Vienna, VA 22180