Welcome Coordinator, Bilingual Spanish
Oak Street Health, part of CVS Health
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- OperationsLead generationPatient care
- Nice to have
- Customer service
- Work
- On-site in Chicago
- Pay
- $17–$31.3 an hour
- Skill demand
- Customer service61%Operations49%Patient care21%Lead generation3%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
Oak Street Health, part of CVS Health, is seeking a Welcome Coordinator fluent in Spanish to create an inclusive environment and ensure a positive first and last impression on patients. This role is crucial for center operations efficiency and is part of the Service Team, reporting to the Practice Manager. The primary focus is on creating a seamless experience for patients and community members.
Key Responsibilities
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines: answering, taking messages, and conducting outbound calls
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
Requirements & Tech Stack
- Strong computer skills
- Basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish (or other languages spoken by people in the communities we serve, where necessary)
- US work authorization
Qualifications
- Experience in a customer service setting strongly preferred
- Some college preferred
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
- Embodies being 'Oaky' (radiating positive energy, assuming good intentions, creating an unmatched patient experience, driving clinical excellence, taking ownership and delivering results, being relentlessly determined)
Pay Range
The typical pay range for this role is $17.00 - $31.30 per hour.
For applicants in Illinois, the estimated range is $18.46 per hour.
This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
Benefits
This full-time position is eligible for a comprehensive benefits package including:
- Health, vision, and dental coverage
- Paid time off (vacation and sick time)
- Retirement savings options (401K match)
- Wellness programs, Employee Stock Purchase Plan (ESPP), life insurance, disability insurance, and other resources, based on eligibility.