Bilingual Personal Banker Rutherfordton

About This Role

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division.

Key Responsibilities

• Participate in delivering exceptional customer experiences by building relationships through proactive outreach.
• Propose appropriate products, services, and digital solutions to help customers succeed financially.
• Assist customers with basic requests, including opening new accounts, completing service requests, and submitting credit applications.
• Develop an understanding of bank products and services to connect with customer needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services to customers.
• Refer customers' financial needs to other bankers and partners as needed.
• This SAFE position involves customer contact and job duties related to offering/negotiating terms and/or taking applications for dwelling-secured transactions.

Requirements & Tech Stack

• Bilingual speaking and listening proficiency in Spanish/English.
• This position requires SAFE registration at the time of employment.
• Must take and pass a required language assessment.
• Maintains cash drawer, cash handling and balancing.
• Spends time completing service-related tasks as needed.

Qualifications

• 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Customer service focus.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to help customers succeed financially by offering introductions to additional team members.
• Ability to work with others on a team to meet customer needs.
• Ability to foster and develop strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to interact with integrity and professionalism with customers and team members.
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
• Support customers and employees in resolving or escalating concerns or complaints.

Job Expectations: Ability to work a schedule that may include most Saturdays.

This position is not eligible for Visa sponsorship.