Parking Cashier

About the Role

SP+ Cashier creates an efficient, stress-free, and enjoyable experience for each customer, receiving payment for parking services and facilitating traffic flow.

Key Responsibilities

• Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise.
• Be present at work every scheduled day, on time and in uniform, ready to assist customers.
• Count the revenue bank at the beginning of the shift to ensure the starting total is correct.
• Collect cash and/or validations and maintain security of cash.
• Make change and issue receipts or tickets to customers for each transaction.
• Compute or re-compute bills from tickets showing the amount due per customer.
• Operate the cash register (manually or by machine), calculate costs or transactions, and display the cost of customer transactions on the cash register.
• Quote prices for parking services for which money is received upon customer receipt.
• Give directions to city locations and assist customers, ensuring they get where they are going easily and efficiently.
• Complete lost ticket forms when original tickets cannot be located.
• Resolve customer complaints quickly and efficiently, asking a supervisor for assistance when needed.
• Answer the telephone in a prompt and courteous manner.
• Maintain cleanliness of the booth and pick up trash in the surrounding area.
• Conduct timely checks to see if a proper inventory of necessary work aids and supplies are located in the booth.
• Verify the log of shift transactions against the bank of revenue on hand.
• Compile the bank of collected revenue during the day once a predetermined amount of money has been collected.
• Record amounts received, cars in/out of the facility, and cars left in a facility (if applicable) while preparing shift reports of transactions.
• Perform any other duties assigned by the supervisor.

Requirements & Tech Stack

• COVID-19 Vaccination: Required as a condition of employment, subject to valid medical or religious accommodation.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make change.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Other Skills and Abilities:
• Ability to use a clock (standard/military time), calculator (optional), or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Physical Demands: Regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to walk and sit. Specific vision abilities required include close vision.

Qualifications

• Education and/or Experience: Less than high school education or up to one month related experience or training, or an equivalent combination of education and experience.
• Availability to Work: Special shift requirements may vary. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
• License Requirement: A valid state-issued driver’s license with a current address and acceptable driving record is required ONLY if the individual is expected to drive a company vehicle or drive on company business.

Salary & Benefits

• Salary: $17.00 per hour
• Benefits: Eligible employees will participate in various benefit plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.