IT Technician Intern

Job Title: IT Technician Intern

About the Role

The IT Technician Intern is primarily responsible for IT Customer environment, executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g., high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g., audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

Key Responsibilities

• Service Delivery
• Helps to build and maintain good relationships with staff and IT infrastructure teams.
• Tracking all Service Delivery tickets (IT & Business Systems) to connect plant personnel with Central IT in case of missing information from users.
• Ensures quality services are performed to the agreed SLA.
• Ensures that systems, processes, and methodologies specified are followed for effective monitoring, control, and support of service delivery.
• Understands Incident, Problem and Change Management principles.
• Ensures first-class IT Service Delivery across locations for infrastructure services.
• Ensures that remote and on-site support issues are resolved to customers' satisfaction.
• Support the setup of processes around Service Management.
• Client & Asset Service
• Obtain and update ticket reports to create Service Delivery insights.
• General Computer Desktop & Laptop support.
• Configure new and existing devices according to corporate standards for deployment.
• Desktop Application installation and troubleshooting.
• Maintain Licenses Management and version control.
• Involvement in Hardware Refresh Projects.
• Maintains client security settings (e.g., admin rights, software installs).
• Support staff by phone, email, chat, etc.
• Provide basic network, security and printing support, owning problem resolution and engaging other teams as needed.
• Support of Local Production/Manufacturing Connectivity.
• Printer installation, configuration & support.

Requirements & Tech Stack

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field.
• Strong customer focus and service delivery.
• Proactivity for tracking and connecting people.
• Process management.
• Drive for results.
• Listening and action-oriented.
• Comfortable presenting technical topics to technical and non-technical associates.
• Problem solving with functional/technical skills.
• Ability to engage and work with outside vendors or partners.
• Self-motivated with strong work ethic.
• Ability to understand local operations and learn/understand the global enterprise.
• Expertise and practice with a manufacturing environment.