Customer Service Executive-Credit Card Inbound
IDFC FIRST Bank
Navi Mumbai, Maharashtra, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · B.Sc, B.Com, M.Com or MBA / PGDM
- Must know
- Customer serviceCRM
- Work
- On-site in Navi Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service67%CRM4%of 100 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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Job Title: Customer Service Executive - Credit Card Inbound
Company: IDFC FIRST Bank
About the Role
As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you will handle credit card queries with empathy, speed, and precision, aiming to create delightful customer interactions in a 24x7 dynamic environment.
Key Responsibilities
- Handle inbound customer queries related to credit cards with speed and accuracy.
- Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT).
- Ensure timely resolution of customer requests within defined turnaround time (TAT).
- Promote migration to alternate service channels for improved efficiency.
- Drive Net Promoter Score (NPS) through positive customer interactions.
- Upsell identified products to support revenue generation.
- Adhere to weekly shift schedules, including rotational shifts (24x7).
- Support and drive key initiatives within the Customer Contact Centre.
- Contribute to overall service excellence and operational efficiency.
Requirements & Tech Stack
- Proficient in using computer systems and CRM tools.
Qualifications
- Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
- Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Skills
- Excellent communication skills in English and Hindi; regional languages are a plus.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a focus on service quality.
- Comfortable working in rotational shifts, including weekends and holidays.