Service Technician 1

Key Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions, assuring customer understanding and satisfaction with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• May read meters and record usage for billing.
• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
• Is subject to reporting outside regular work area.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
• Demonstrates support for and adheres to the Company's values, strategies, policies, and procedures, learning the core values of AtmoSpirit, Customer Service, Safety, and the Company's Code of Conduct.
• Must become familiar with the contents of the Safety Manual, live by its intent, and become involved in creating and maintaining a safe working environment.
• Must complete all required safety training.

Requirements & Tech Stack

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• Completes assigned classes, Operator Qualifications (OQ), and OJT specific to Service Learning Path.
• Must maintain position OQs and any other required OQs and classroom training or certifications.
• Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference, and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information on basic types of factual information.

Physical Demands

• Ability to lift and carry 45 pounds from the ground to 42 inches.
• Ability to lift 53 pounds from the ground to 52 inches.
• Ability to generate 95-foot pounds of force at a contact point of 32 inches.
• Ability to bend, stoop, squat, kneel, and/or crouch.
• Ability to walk a distance of 500 feet.
• Requires acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
• Occasional work on ladders, roofs, attics, and under houses as well as confined spaces.

Work Conditions

• Work requires entry to customer premises.
• Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
• May have residence requirement due to call-out response time.
• Works as an individual contributor and/or as a member of a team.

Other Requirements

• As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.