Year-Round Intern, Internet Services

About the Role

The Options Clearing Corporation (OCC) is seeking a Year-Round Intern for its Internet Services team. This 12-month internship runs from January 2027 to December 2027, with a maximum of 1,000 hours. The role is based in a hybrid work environment.

About the Intern Program

OCC's internship program provides students with real-world skills for a career in financial services. Interns contribute to meaningful projects, applying their knowledge to business challenges.

About The Team & Role

The Internet Services team manages work across two Jira boards: WEB (public websites and content) and ICB (SharePoint and Compass). Current projects include modernizing Classic SharePoint sites and maintaining website content and documentation.

Internship type: Year-round intern

Internship duration: January 2027–December 2027

Hours: Up to 20 hours per week during the school year, up to 40 hours per week during the summer, with a 1,000-hour cap.

Work Program: Hybrid Work Program (minimum 3 days per week in office, with Tuesday and Wednesday as anchor days).

Overtime: Not permitted.

Benefits: Eligible only for paid sick leave accrued based on hours worked.

Job Summary & Responsibilities

Assignments are supervised and include learning objectives.

• Website content quality assurance and publishing support (WEB)
• Perform supervised content updates and link verification.
• Support accessibility checks with an external development firm.
• Provide supervised support to Kentico editorial users.
• Learning: Content management systems, user acceptance testing, post-launch validation, and web accessibility standards.
• SharePoint data protection support (ICB)
• Assist with reviewing stale content and orphaned sites.
• Test labeling policies that identify sensitive documents in reviewed batches.
• Learning: SharePoint Online, site governance, and Microsoft Purview data classification.
• Metrics
• Build and maintain data tables, such as monthly web metrics from Google Analytics 4.
• Learning: Analytics and data analysis.
• Cross-team support
• Support Jira backlog reviews, Confluence pages, and SharePoint documentation.
• Gain experience with Agile and software development lifecycle practices.

By the end of the internship, you will gain hands-on experience in

• Agile delivery and the software development lifecycle.
• SharePoint.
• Content management systems (Kentico).
• Quality assurance and testing.
• Technical documentation.
• Stakeholder communication.

Candidate Qualifications

• Rising senior or second-year graduate student.
• Graduating December 2027 or May/August 2028.

Desired Majors

• Information systems/IT, computer science, web/digital media, technical writing, communications, liberal arts, and marketing.

Technical Skills/Experience Desired

• Excellent written communication and meticulous attention to detail.
• Strong organizational and time-management skills.
• Comfort following defined processes and working in reviewed batches.
• Basic spreadsheet proficiency (Excel or Google Sheets): sorting, filtering, basic formulas, and building clean data tables.
• General web and computer literacy.
• Openness to feedback.
• Reliability, professionalism, and discretion.

Bonus Skills (Not Required)

• Exposure to any CMS (Kentico, WordPress, Drupal, Contentful, etc.).
• Familiarity with SharePoint or SharePoint Online.
• Experience with web analytics (Google Analytics / GA4) or general data analysis.
• Exposure to Agile tools such as Jira and Confluence, or prior Agile/Scrum experience.
• Awareness of web accessibility standards (WCAG) and accessibility testing.
• Basic HTML/CSS.
• Any quality assurance, user acceptance testing, or technical writing experience.

Additional Qualifications

• Detail-oriented and methodical.
• Self-directed within a supervised structure, comfortable asking questions.
• Collaborative and comfortable participating in team standups and reviews.
• Trustworthy and discreet.