Patient Growth Specialist

Role: Patient Growth Specialist (Outreach Executive I)

About the Role

Oak Street Health, part of CVS Health, is seeking an Outreach Executive to build relationships within the community and engage Medicare seniors, aiming to onboard them as Oak Street Health patients. This role involves working closely with Outreach Managers, Outreach Directors, and Community Relationship Managers to drive new patient growth in an assigned territory.

Key Responsibilities

• Sales:
• Generating leads by engaging Medicare seniors through event execution and local community outreach.
• Maintaining internal sales system knowledge and understanding marketing programs by attending scheduled meetings for updates on services, workstreams, and initiatives.
• Prospecting and cold calling assigned prospects and new leads.
• Nurturing prospective patients and new patients with an ambitious mentality via email, phone, and networking.
• Collaborating with Community Relationship Managers (CRMs), other Outreach Executives (OEs), and Outreach Managers/Directors to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management:
• Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth.
• Capturing and recording customer information and sales activity into a customer relationship management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team for questions regarding patients.
• Resolving concerns and complaints from new prospects and patients by understanding their issues or directing them to the appropriate Oak Street employee.
• Other duties as assigned.

Requirements & Tech Stack

• Sales and/or healthcare experience (a plus).
• US work authorization.
• Bilingual Spanish preferred.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served (where necessary).

Qualifications

• Ability to quickly connect and influence people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.

Work Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: $18.50 - $31.72 per hour (base hourly rate/annual full-time salary)
• Actual base salary offer depends on experience, education, geography, and other relevant factors.
• This position is eligible for a CVS Health bonus, commission, or short-term incentive program.

Benefits

• Eligible for a comprehensive benefits package designed to support physical, emotional, and financial well-being.
• Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources (based on eligibility).