Ecommerce Marketplace ORDER Processing Executive

About the Role

We are seeking a detail-oriented and responsible Marketplace Order Processing Executive to manage daily order processing, inventory management, and fulfillment operations across multiple e-commerce marketplaces.

Key Responsibilities

• Order Management & Processing
• Monitor and process daily orders from multiple marketplaces through UniCommerce.
• Ensure timely order allocation, acceptance, invoicing, picking, packing, and dispatch.
• Track pending, unprocessed, and breached orders to avoid marketplace SLA violations.
• Monitor order cancellations, failed orders, and order status updates.
• Ensure 100% order processing accuracy and timely fulfillment.
• Prioritize orders based on marketplace dispatch deadlines.
• UniCommerce (Uniware) – Order & Inventory Management
• Handle daily order processing through the UniCommerce (Uniware) platform.
• Manage order allocation, processing, invoicing, and dispatch via Uniware.
• Monitor inventory levels and ensure accurate stock synchronization across marketplaces.
• Identify and resolve order sync failures, inventory mismatches, and integration-related issues.
• Monitor pending orders, unprocessed orders, and dispatch statuses via the Uniware dashboard.
• Maintain accurate inventory records and ensure proper stock updates.
• Coordinate inventory reconciliation and prevent overselling or stock mismatches.
• Marketplace Operations
• Manage day-to-day order operations across Myntra, Flipkart, Amazon, AJIO, Meesho, and other marketplaces.
• Regularly monitor marketplace seller panels for new orders, pending dispatches, and operational alerts.
• Follow marketplace-specific order processing guidelines and fulfillment procedures.
• Coordinate with marketplace support teams to resolve order-related issues.
• Ensure compliance with marketplace operational requirements and SLAs.
• Warehouse & Logistics Coordination
• Coordinate with warehouse teams for order picking, packing, and dispatch.
• Ensure product availability before order processing.
• Coordinate with logistics partners for timely shipment handovers.
• Monitor shipment delays, failed pickups, and delivery exceptions.
• Ensure correct shipping labels, invoices, and packaging requirements are followed.
• Returns & RTO Management
• Monitor customer returns, RTO (Return to Origin), and undelivered shipments.
• Coordinate with warehouse teams for return verification and inventory updates.
• Track return shipments and ensure timely system updates.
• Identify and report discrepancies in returned products and inventory.
• Reporting & Performance Monitoring
• Maintain daily order processing and dispatch reports.
• Track pending orders and ensure timely closure.
• Monitor order fulfillment and dispatch performance.
• Identify operational issues and escalate them to the reporting manager.
• Maintain accurate order and shipment records.

Requirements & Tech Stack

• Platforms & Systems:
• Order & Inventory Management System: UniCommerce (Uniware) – Preferred / High Priority
• Marketplaces: Myntra, Flipkart, Amazon, AJIO, Meesho, other e-commerce platforms
• Skills:
• Basic computer knowledge and familiarity with MS Excel or Google Sheets.
• Good communication and coordination skills.
• Strong attention to detail and accuracy.
• Ability to learn new systems and marketplace portals.
• Willingness to work in a fast-paced e-commerce environment.

Qualifications

• Minimum educational qualification: 12th Pass / PUC. Graduates are also welcome.
• Freshers can apply; prior experience is not mandatory.
• Knowledge of UniCommerce (Uniware) for order processing and inventory management is highly preferred.
• Understanding of Order Management Systems (OMS) and marketplace integrations.
• Basic knowledge of inventory management and stock reconciliation.
• Familiarity with marketplace platforms such as Myntra, Flipkart, Amazon, AJIO, and Meesho.

On-the-job training will be provided.