Sales Associate

Company: Devils on Wheelz

About the Role

This is a full-time, on-site Sales Associate role based in Gurugram. The Sales Associate will engage with prospective and existing travelers, respond to inquiries, and provide detailed information about itineraries, destinations, pricing, and booking options.

Key Responsibilities

• Handling walk-in, phone, and online leads.
• Preparing trip proposals.
• Following up on prospective customers.
• Closing sales in line with company targets.
• Maintaining accurate customer records.
• Coordinating with operations and marketing teams to ensure a smooth booking experience.
• Supporting promotional activities such as events or campaigns.
• Gathering customer feedback.
• Helping identify sales opportunities.
• Contributing to a positive and inclusive customer experience.

Requirements & Tech Stack

• Communication and interpersonal skills: Clear spoken and written English, ability to build rapport with diverse customers.
• Customer service and relationship management skills: Active listening, empathy, conflict resolution, professional follow-through.
• Sales and negotiation skills: Lead handling, persuasive presentation, objection handling, closing techniques.
• Organizational and administrative skills: Basic data entry, CRM or spreadsheet use, attention to detail when managing bookings.
• Basic computer literacy: Email, online communication tools, familiarity with social media or digital platforms used for travel promotion.
• Interest in travel, adventure tourism, and outdoor activities.
• Ability to work on-site in Gurugram, including occasional weekend or evening hours based on business needs.

Qualifications

• Prior experience in travel, hospitality, or retail sales is beneficial.
• A diploma or degree in business, tourism, or a related field is an advantage but not mandatory.