Outreach Executive

Role Description

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. OEs should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health. OEs will work closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Key Responsibilities

• Sales
• Generating leads by effectively engaging Medicare senior community through event execution and local community outreach.
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
• Prospecting and cold calling to prospects & new leads.
• Additional lead channels may include:
• Leads driven through Digital channels.
• Leads generated by other Outreach Executives.
• Nurturing prospective patients and prospecting for new patients with an ambitious mentality via email, phone, and networking.
• Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs).
• Relationship Management
• Maintaining consistent touchpoints with prospects to continuously engage them and drive new patient growth in the assigned territory.
• Capturing and recording customer information and sales activity into customer relationship management (CRM) system and other business systems.
• Acting as a point of contact for the clinical team/center team if center staff have any questions about the patient.
• Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with the prospect to understand the concern or directing them to another Oak Street employee.
• Other duties as assigned.

Requirements & Tech Stack

• Sales and/or healthcare experience a plus.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.
• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: $18.50 - $42.35 per hour (base hourly rate or base annual full-time salary)
• This position is eligible for a CVS Health bonus, commission or short-term incentive program.
• Comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources (based on eligibility).

Qualifications

• Ability to quickly connect and influence the right people.
• Comfortable with navigating external barriers to create a positive experience.
• Ability to manage priorities simultaneously.
• Team player and contributor to the overall effectiveness of the team.