Payment Lifecycle Specialist

About the Role

Join our Payments Operations team as a Payment Lifecycle Specialist III, playing a crucial role in the smooth transfer of funds between various parties and maintaining our reputation for excellent service and secure financial transactions.

Key Responsibilities

• Execute high-volume payment processing tasks, including validating global currency fund transfers.
• Process payments for cash, trade, merchant, or commercial card transactions, as well as customer accounts and verification.
• Perform basic research, reviewing sanctions, fraud, fund controls, and client investigations.
• Identify, resolve, or escalate procedural issues, operational errors, or potential fraudulent threats.
• Collaborate with cross-functional and cross-locational teams and clients.
• Utilize automation technologies to streamline payment operations.
• Contribute to process optimization efforts.
• Contribute to the development and implementation of anti-fraud strategies.
• Informally coach new or less experienced teammates or check routine tasks.

Requirements & Tech Stack

• Basic or intermediate knowledge of global payment processing operations or similar operations.
• Understanding of standard operating procedures and customer-specific instructions.
• Skilled in effective execution and task management.
• Strong time management abilities.
• Proven ability in decision making and problem solving.
• Critical and analytical thinking.
• Demonstrated communication skills and emotional intelligence.
• Growth mindset and personal resiliency.
• Ability to collaborate with stakeholders and cross-functional teams.
• Basic or intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
• Basic understanding of cybersecurity controls and anti-fraud strategies.

Qualifications

• Working under regular supervision.
• Processing payments across various products, such as fund transfers between financial institutions, cardholders, merchants, corporate and retail clients.
• Reconciliation of purchase and sales options, futures, or securities.
• Sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.

Preferred Qualifications

• Knowledge of ISO or Swift message processing or management.
• Ability to apply automation technologies to streamline operational processes.
• Experience in identifying and addressing cybersecurity threats and applying anti-fraud strategies.
• Exposure to AI-enabled tools and willingness to adopt emerging technologies.