Customer Service Associate in Mumbai

About the Role

As a Customer Service Associate at Mudita, you will help customers get clear, timely answers and build positive relationships through thoughtful, reliable support. You will communicate in spoken English and work with colleagues to resolve questions and keep each interaction moving forward.

Key Responsibilities

• Respond to customer questions by phone and through other available support channels, using clear, courteous spoken English.
• Listen carefully to understand each customer’s needs, confirm key details, and provide accurate, easy-to-follow guidance.
• Follow up on open requests, share relevant updates, and make sure customers know what to expect next.
• Record customer interactions and important details accurately so that requests can be tracked and handled consistently.
• Investigate common issues using available information and internal guidance, and involve the appropriate colleague when further help is needed.
• Handle dissatisfied customers with patience and professionalism, focusing on practical next steps and a constructive resolution.
• Share recurring questions and customer feedback with the team to help improve support practices.

About Company

At Mudita, we're fiercely passionate about breaking the molds of traditional education. Born in the bustling spirit of Bombay and fueled by a global vision, we recognize that centralized learning systems often fall short. Our mission? To pioneer a decentralized educational movement that truly serves. We believe in the untapped potential within each individual, and we're here to ensure that no conventional system stands in the way of them realizing it.

Requirements & Tech Stack

• Spoken English