Global C and I Strategic Operations Specialist

About the Role

The Global Operations Specialist plays a key role in supporting operational excellence across the Clients & Industries (C&I) organization. This role focuses on enabling strategic priorities, optimizing processes, and facilitating collaboration across domains, functions, and pods to deliver agility and impact. This position sits within the Business Enablement – Business Management Office and supports the C&I organization through three key functions: Strategic Operations, Core Services, and Performance & Data Insights.

Key Responsibilities

• Strategic Operations

• Partner with leadership to help translate strategic objectives into actionable operational plans within the aligned domain.

• Support the design and implementation of short- and long-term initiatives/projects that deliver on strategic priorities, monitoring progress against milestones.

• Oversee domain-specific processes, driving clarity, consistency, and timely execution across stakeholders.

• Prepare strategic inputs for leadership (e.g., decks), synthesizing content into clear narratives and recommendations to support decision-making.

• Collaborate with the Strategic Operations Team Lead and counterparts, plus other Domain teams, to coordinate cross-domain priorities, ensuring operational delivery supports strategic impact.

• Support performance monitoring and governance alongside Core Services.

• Leverage Performance & Data Insights for analytics and intelligence to guide decisions and monitor impact.

• Operational Excellence

• Identify and drive efficiencies in relevant areas through automation, standardization, and best practices.

• Assess emerging technologies and tools to enhance operational agility and responsiveness.

• Promote a culture of continuous improvement within the Strategic Operations team.

• Support governance forums and prepare executive-ready updates leveraging data analytics and reporting tools (e.g., Essentials, Dynamics, etc.) in coordination with Performance & Data Insights.

• Drive quality and alignment with Core Services and Performance & Data Insights across domain processes, ensuring clarity in roles, handoffs, and workflows.

• Assist with additional reporting and analysis requests, help manage stakeholder expectations, and reinforce self-service options.

• Stakeholder Engagement

• Build strong relationships across domains, functions, and pods to foster collaboration and alignment.

• Act as a trusted advisor to leadership, providing recommendations based on operational insights.

• Facilitate communication and coordination across domains, functions, and pods for smooth execution of initiatives.

Skills & Attributes For Success

• Strong analytical and problem-solving skills.
• Experience in operational process creation, improvement, and handoff.
• Proficiency in reporting tools, data visualization, and storyboarding to create impactful prompts for decision-making.
• Ability to manage multiple stakeholders and priorities, delivering high-quality outputs under tight timelines.
• A client-focused mindset, with the ability to manage expectations and redirect activity as required.
• Credible, with excellent communication and stakeholder management skills at Global/Area leadership level.
• Resilient, embraces ambiguity, and comfortable working in a global, matrixed environment with evolving priorities.