Cashier Customer Service

About the Role

Join a growing service brand that values reliability, customer satisfaction, and operational excellence.

Key Responsibilities

• Deliver exceptional customer experiences through personalized care, professionalism, and empathy.
• Act as the communication bridge between customers, retail stores, logistics, and factory operations.
• Handle customer enquiries through calls, WhatsApp, chat, and other support channels.
• Manage helpdesk tickets, complaints, and escalations with complete ownership until resolution.
• Ensure 99.9% on-time pickup and delivery SLA through proactive monitoring and coordination.
• Coordinate with stores and logistics teams to prevent service delays and ensure timely deliveries.
• Resolve customer concerns related to reprocessing, garment damage, missing items, billing, and service quality.
• Proactively communicate order updates, delays, and resolutions to customers.
• Convert customer enquiries into confirmed orders through effective sales communication.
• Promote ongoing discounts, offers, and membership benefits to potential customers.
• Upsell and cross-sell premium services, newly introduced offerings, and additional garment care solutions.
• Collect customer feedback, encourage Google reviews, and improve customer satisfaction.
• Identify recurring complaints and coordinate corrective actions with relevant departments.
• Maintain daily reports on customer complaints, unresolved tickets, SLA performance, and sales conversions.
• Ensure complete accountability, customer retention, operational excellence, and continuous service improvement.
• Core Objective: Deliver seamless customer experiences while ensuring operational efficiency, customer loyalty, and revenue growth.

Requirements & Tech Stack

• Fluent in English and Hindi.