Customer Success Associate in Bangalore
Material Depot
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- SwiftOperationsCRMSales
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- CRM17%Operations12%Sales6%of 145 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
Material Depot is seeking a proactive, sharp, and detail-oriented Customer Success Associate to join our Order Management & Escalations Team. You will be the primary point of contact for all post-purchase queries, managing order cancellations, exchange requests, and post-delivery escalations to ensure the best possible resolutions and customer retention. You will act as a key link between operations, delivery partners, and customers, ensuring smooth order fulfillment and swift resolution of delivery issues.
Key Responsibilities
- Order Management: Coordinate with delivery partners for live updates and respond to inbound order-related tickets via the CRM.
- Escalation Handling: Manage unresolved delivery issues or customer complaints, taking full ownership of high-risk or delayed orders.
- Resolution Coordination: Manage refunds, cancellations, and exchanges in coordination with your reporting manager and the sales, procurement, and delivery teams.
- Documentation: Log every conversation and escalate issues per SOP; track and update the escalation sheet daily.
- Feedback & Retention: Make post-delivery feedback calls, review client feedback forms, and flag dissatisfied responses for immediate resolution.
About Company
Material Depot is a Y-Combinator-backed startup transforming how architects and designers discover and purchase interior materials. We are building India's first online discovery engine + omnichannel retail experience for materials like tiles, laminates, wallpapers, wooden flooring, wall panels, and more. We are backed by global investors, including Accel, Whiteboard Capital, and Y Combinator, and are working with 1,000+ top designers. With over $4M+ in annualized revenue, we're one of the fastest-growing startups in this space.