Network Operations Engineer

About the Role

As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside network subject matter experts to maintain reliable and resilient network services, facilitate network changes, troubleshoot incidents, and support modern networking technologies across enterprise, WAN, and cloud environments. This is a highly hands-on individual contributor role, with a strong focus on network operations, administration, troubleshooting, incident resolution, and engineering support.

Key Responsibilities

• Provide day-to-day network operations, administration, engineering, and troubleshooting support across the global network environment.
• Troubleshoot complex network incidents and service disruptions, identifying root causes and implementing effective resolutions.
• Facilitate and implement network changes within production environments, ensuring changes are appropriately tested, documented, and operationalized.
• Engineer, operate, and support WAN connectivity, including VPLS, IPsec, BGP, and SD-WAN overlay solutions.
• Administer and support Cisco network environments, with a focus on routing, connectivity, network performance, and operational reliability.
• Provide engineering, operational, and troubleshooting support for Palo Alto Prisma Access.
• Support Cisco SD-WAN operations and related engineering activities.
• Troubleshoot network connectivity across cloud environments, including AWS, Microsoft Azure, and/or Google Cloud Platform.
• Respond to network security, connectivity, and performance issues and work with appropriate teams to drive resolution.
• Support Cisco ISE Network Access Control (NAC) environments.
• Leverage network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TRex, and NetBrain to investigate network performance and connectivity issues.
• Maintain accurate network topology and operational documentation using NetBrain and related network management tools.

Requirements & Tech Stack

• Strong hands-on experience with enterprise network operations, including administration, troubleshooting, incident resolution, and implementation of network changes.
• Hands-on experience supporting Cisco networking technologies within enterprise environments.
• Strong knowledge and practical experience with BGP and enterprise routing.
• Strong network troubleshooting and problem-solving skills, with the ability to investigate complex network issues and determine appropriate solutions in time-sensitive situations.
• Experience supporting and implementing network changes in production environments.
• Experience with Palo Alto Prisma Access engineering, operations, administration, and/or troubleshooting.
• Experience with Cisco SD-WAN engineering and/or operational support.
• Experience troubleshooting network connectivity within AWS, Microsoft Azure, and/or Google Cloud Platform environments.
• Understanding of network security principles and experience troubleshooting network security, performance, and connectivity issues.
• Experience using network diagnostic and monitoring tools such as Wireshark/pcap, NetFlow, ThousandEyes, iPerf, TREx, NetBrain, or comparable technologies.
• Ability to work effectively in a fast-paced operational environment, think on your feet, independently troubleshoot issues, and appropriately escalate complex situations when required.
• Strong communication and collaboration skills, with the ability to work effectively with network subject matter experts and cross-functional teams.

Qualifications

• Bachelor's degree in Network Engineering, Computer Science, Information Technology, or equivalent relevant technical experience.
• Up to 6 years of relevant experience in network engineering, network operations, or a related technical field.