Delivery Consultant

About the Role

Deloitte's Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects balancing business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

This opportunity sits within the Deloitte US Delivery Center model, dedicated to driving impactful business services. It leverages Deloitte's scale and talent with a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures.

Key Responsibilities

• Develop and customize Salesforce user experiences using Lightning Web Components (LWC), Aura, and Visualforce, integrated with back-end services (Apex/controllers).
• Deliver responsive, cross-device interfaces and optimize front-end performance for complex, data-heavy pages.
• Partner with design, product, and engineering to implement features end-to-end; troubleshoot and resolve UI defects.
• Produce and maintain technical approach/design documentation and adhere to coding standards for clean, maintainable code.
• Build and enhance solutions across Salesforce clouds (Sales, Service, Marketing, Experience/Communities, Knowledge).
• Configure the Salesforce security model (Profiles, Permission Sets, OWD).
• Create and distribute reports/dashboards.
• Perform data loads/migrations using Data Loader/Import Wizard.
• Develop and maintain automation using Flow (legacy Workflow/Process Builder as needed).

Requirements & Tech Stack

• Salesforce customization/configuration across Sales Cloud, Service Cloud, Field Service, Experience Cloud, and Knowledge.
• Migration from Salesforce Classic to Lightning Experience, including Visualforce-to-Lightning conversions and Salesforce Lightning Design System (SLDS) adoption.
• Front-end development with JavaScript, SLDS, and Lightning Web Components (LWC).
• Back-end development with Apex (Triggers, Visualforce, Scheduled/Batch Apex) and related customizations.
• DevOps/PDLC and delivery tooling (Git, Jenkins, Jira, ANT, Change Sets, Force.com IDE).
• Integrations (REST/SOAP, OAuth, SSO).

Qualifications

• Bachelor's degree.
• Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to obtain a security clearance and maintain it.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Preferred Qualifications

• Salesforce certifications: Platform Developer I, Administrator or Platform App Builder, Platform Developer II, OmniStudio, Agentforce Specialist.
• Troubleshooting/defect resolution: Diagnose and resolve technical issues and bugs in Salesforce applications, including integrations and related components.
• ETL/integration tooling experience: Hands-on project experience with ETL and integration platforms such as MuleSoft or Informatica Intelligent Cloud Services (IICS).
• Public sector experience: Experience supporting government/public sector clients.

Delivery Center Location & Travel Requirements

• Hybrid Work Model: Residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia).
• Co-location Expectation: Up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location.
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes.
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance.