Delivery Station Customer Service Associate, DSL
Amazon
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceExcelMicrosoft Office
- Work
- On-site in Grand Rapids
- Pay
- Not stated by the employer.
- Skill demand
- Customer service67%Microsoft Office9%Excel1%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 8, 2026 · still open
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About the Role
At Amazon, the mission is to be Earth’s most customer-centric company. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
Key Responsibilities
- Communicating with customers directly in-person, via phone, and email.
- Empathizing with and prioritizing customer needs.
- Upholding company values and respecting every customer.
- Resolving issues and setting appropriate expectations with customers.
- Clearly understanding and responding appropriately to customer issues.
- Consistently composing grammatically correct, concise, and accurate written responses.
- Approaching problems logically and with good judgment to ensure appropriate customer outcomes.
- Making quick and effective decisions on behalf of the customer.
- Working a flexible Full-Time (40+ hours per week) schedule.
Performing The Following Tasks
- Carry, lift, push and pull up to 49 pounds.
- Frequently push, pull, squat, bend and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in an environment where the noise level varies and can be loud.
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.
Requirements & Tech Stack
- High school or equivalent diploma.
- Experience in customer service.
- Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel).
- Experience prioritizing and delivering projects on time in a fast-moving environment.
- Experience working with computer and web based tools.
Preferred Qualifications
- Bachelor's degree or equivalent.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience with written and verbal communication and presentation.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.