Food and Beverage Service Associate

Minimalist Hotels

Minimalist Panjim, Goa

About Minimalist Hotels

• Premier boutique lifestyle hotel brand operating 10+ properties with 200+ keys across 4 cities.
• Combines thoughtful design, contemporary hospitality, and vibrant culinary experiences.
• F&B portfolio features six signature outlets:
• FIKA – Café: Artisanal coffees, fresh bakes, relaxed day-long dining.
• Cabami – Café and Bar by Minimalist: High-energy hybrid lounge with handcrafted cocktails, curated small plates, and elevated evening experiences.

Position Overview

• Seeking enthusiastic, service-oriented, and well-groomed Food & Beverage Service Associates.
• Role involves managing day-to-day restaurant and café service operations, ensuring coordination between kitchen and service teams, and maintaining brand service standards.
• Delivering attentive, personalized, and efficient service across F&B outlets.

Key Responsibilities

Guest Service & Customer Experience

• Welcome and greet guests, assist with seating.
• Present menus, explain offerings, and provide recommendations.
• Take accurate orders, communicate special requests, allergies, and dietary requirements.
• Ensure timely and efficient service of food and beverages.
• Maintain guest interaction to ensure satisfaction.
• Handle guest queries, feedback, and minor complaints professionally.
• Ensure a personalized and memorable dining experience.

Restaurant & Café Operations

• Prepare restaurant, café, and service areas before each shift.
• Ensure tables are properly laid out, cleaned, and arranged.
• Follow standard operating procedures (SOPs) for order taking, service, billing, and table clearance.
• Ensure proper mise-en-place, including cutlery, crockery, glassware, and napkins.
• Maintain smooth coordination between service, kitchen, and bar teams.
• Monitor table turnover and seating efficiency during peak hours.
• Ensure proper closing procedures, including cleaning, replenishment, and handover.

Food & Beverage Knowledge

• Develop a thorough understanding of the menu, ingredients, preparation methods, and portion sizes.
• Be familiar with FIKA's menu (artisanal coffees, teas, fresh bakes).
• Understand Cabami's food and beverage offerings (small plates, bar snacks, cocktails).
• Make suitable recommendations and suggest add-ons, combinations, and upgrades.
• Stay updated on daily specials, promotions, and new menu additions.
• Ensure accurate communication of menu information, including allergens and dietary requirements.

Sales & Revenue Generation

• Actively promote menu items, beverages, specials, and promotions.
• Practice suggestive selling and upselling techniques.
• Recommend suitable food and beverage pairings.
• Identify opportunities to maximise outlet revenue through guest engagement.
• Support the team in achieving daily and monthly sales targets.

Hygiene, Cleanliness & Food Safety

• Maintain high standards of personal hygiene, grooming, and cleanliness.
• Ensure dining areas, service stations, tables, and equipment are clean and organised.
• Follow food safety, sanitation, and hygiene standards.
• Ensure proper handling, storage, and replenishment of service items.
• Follow safe handling procedures for crockery, glassware, cutlery, and equipment.
• Report hygiene, safety, or maintenance concerns to the supervisor.

Billing, Cash Handling & POS Operations

• Operate the Point of Sale (POS) system for order punching and billing.
• Ensure accurate order entry, billing, and payment processing.
• Handle cash, card, and digital payment transactions responsibly.
• Follow procedures for discounts, complimentary items, voids, and bill settlements.
• Maintain accuracy and transparency in financial transactions.
• Coordinate with cashier or manager for billing discrepancies.

Team Coordination & Operational Discipline

• Work collaboratively with kitchen, bar, housekeeping, and front office teams.
• Attend daily briefings and communicate updates.
• Follow duty rosters, shift timings, attendance policies, and operational instructions.
• Maintain professional conduct and effective communication.
• Participate in departmental training, meetings, and service improvement initiatives.
• Support colleagues during high-volume operations and special events.
• Complete shift handovers and report pending tasks or guest concerns.

Requirements & Tech Stack

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills.
• Strong guest-handling and customer service abilities.
• Knowledge of restaurant and café service etiquette.
• Basic understanding of food and beverage menus.
• Knowledge of POS systems and billing procedures.
• Good selling, upselling, and recommendation skills.
• Ability to multitask and work efficiently under pressure.
• Strong teamwork, coordination, and problem-solving abilities.
• Positive attitude, attention to detail, and willingness to learn.
• Professional grooming and personal presentation.

Qualifications

• Minimum qualification: 12th Pass / Diploma / Degree in Hotel Management, Hospitality or a relevant field.
• 0–3 years of experience in F&B service, restaurants, cafés, bars or hotel operations.
• Freshers with relevant hospitality qualifications and a strong interest in food and beverage service may also apply.
• Prior experience in boutique hotels, lifestyle cafés, premium restaurants or bar operations will be an added advantage.
• Basic knowledge of food and beverage service standards is preferred.
• Candidates should be comfortable working in rotational shifts, including weekends and public holidays.

Key Performance Indicators (KPIs)

• Guest satisfaction and feedback.
• Service speed, accuracy, and efficiency.
• Upselling performance and contribution to outlet revenue.
• Knowledge of food and beverage menus.
• Compliance with hygiene, grooming, and service standards.
• Accuracy in order taking, POS operations, and billing.
• Teamwork, coordination, and adherence to SOPs.
• Attendance, punctuality, and professional conduct.
• Guest complaint handling and resolution.
• Overall contribution to smooth outlet operations.

What We Offer

• Opportunity to work with a growing boutique lifestyle hospitality brand.
• Exposure to contemporary café, restaurant, and bar operations.
• A professional and collaborative working environment.
• Opportunities for learning, development, and career progression.
• The opportunity to be part of a team creating distinctive guest experiences.