Operations Supervisor
CVS Health
Dedham, MA2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceOperations
- Work
- On-site in Dedham
- Pay
- Not stated by the employer.
- Skill demand
- Operations84%Customer service34%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 7, 2026 · still open
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About the Role
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager on-site, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crews
Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
- Maintain customer/patient confidentiality
Merchandise/Presentation
- Price merchandise
- Stock shelves
- Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
- Support the planning, execute the display and maintenance of off-shelf merchandise
Requirements & Tech Stack
- Deductive reasoning ability
- Analytical skills
- Computer skills
- Advanced communication skills
- Advanced supervision skills
- Advanced influencing skills
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
- Ability to work overtime as needed
- Ability to respond to urgent issues at the store when they arise
Qualifications
- High School Diploma or Equivalent (Preferred but not required)
- Experience as a retail supervisor (Preferred)
Anticipated Weekly Hours
- 40
Time Type
- Full time
Pay Range
- $17.00 - $26.00