Associate Customer Service Representative

About the Role

Wells Fargo is seeking an Associate Customer Service Representative – Credit Cards - Bilingual (Spanish/English) in Consumer Lending.

In This Role, You Will

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.

Requirements & Tech Stack

• Bilingual speaking, reading, and listening proficiency in Spanish/English.
• Must complete and pass required language assessment.
• Must be able to attend full duration of required training period.
• Ability to work additional hours as needed.
• Must work on-site at the location posted.
• This position is not eligible for Visa sponsorship.
• Training class will be for 8 weeks. Training hours are 8:00 am – 4:30 pm, Monday-Friday.
• Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Qualifications

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
• Ability to execute in a fast paced, high demand, metric driven call center environment.
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
• Military experience resolving complex issues via written or verbal communication.
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
• Knowledge, understanding and experience of internet, mobile, and social media technology.

Job Location

• 4101 Wiseman Blvd., Building 205, San Antonio, TX 78251

Reference Number

• R-584783