IT Service Center, Global Systems Analyst Intern

About the Role

Encore’s Global Service Center is seeking a motivated intern to support the Global Systems Analyst team in advancing automation and orchestration across IT operational processes. This internship offers hands-on experience in enterprise IT systems, automation tools, and cross-functional collaboration, with exposure to platforms such as FreshService, Microsoft 365, and SharePoint. This position is based in Schiller Park, IL.

Key Responsibilities

• Assist in the design, development, and implementation of automation workflows within Encore’s Global Service Center systems.
• Support the enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation.
• Participate in cross-departmental projects involving digital services, product management, and IT operations.
• Contribute to the maintenance and optimization of collaborative tools (e.g., Microsoft Teams, OneDrive, Viva Engage).
• Help document processes, test automation scripts, and validate system improvements.
• Shadow Global Systems Analysts to learn best practices in ITIL-based service management and operational efficiency.

Learning Objectives

• Gain practical experience in IT service management and automation technologies.
• Understand enterprise-level system orchestration and workflow design.
• Develop skills in technical documentation, project coordination, and stakeholder communication.
• Learn how to evaluate and deploy automation solutions that improve service delivery and reduce manual effort.

Qualifications

• Currently pursuing a degree in Computer Science, Information Systems, or a related field.
• Familiarity with web technologies (JavaScript, HTML, CSS) and Microsoft 365 tools.
• Interest in ITIL frameworks and service desk operations.
• Strong analytical, communication, and problem-solving skills.
• Experience with platforms like FreshService, SharePoint, or Power Automate is a plus.

Hourly Pay Range: $19.99 - $20.00