IT and Technology Intern

About the Role

• Seeking a motivated IT and Technology Intern to gain hands-on experience supporting technology systems, tools, and services.
• Designed for students pursuing a technology-related degree with an interest in IT operations, networking, systems administration, virtualization, user support, documentation, and business technology projects.
• Includes a larger project or related projects based on business needs and intern interests.
• Intern will prepare and present their work to staff and leadership at the end of the internship.

What You'll Learn

• How IT teams support users, devices, applications, networks, and business systems.
• The role of support tickets, troubleshooting, asset records, and technical documentation.
• Cybersecurity practices, access controls, software updates, and system monitoring.
• Application of communication, prioritization, problem-solving, and teamwork.
• Data Center Fundamentals including uptime, redundancy, SLAs, power infrastructure, and cooling.

Key Responsibilities

• Assist the IT team with day-to-day user support, including troubleshooting hardware, software, account access, connectivity, printer, and peripheral issues.
• Help set up, configure, deploy, and maintain laptops, desktops, monitors, mobile devices, and other technology equipment.
• Support ticket documentation, issue tracking, asset inventory, knowledge base articles, and standard operating procedure updates.
• Assist with software installation, updates, patching, basic account administration, and routine system maintenance.
• Participate in technology projects such as workstation refreshes, process improvements, system upgrades, data organization, reporting, or documentation initiatives.
• Observe and support cybersecurity best practices related to data protection, access management, phishing awareness, password practices, and secure use of company systems.
• Assist with preparing rack space, communications, and power for customer data center colocation implementations.
• Contribute to an internship project that improves an IT process, technical resource, dashboard, workflow, inventory tool, or user support experience.

Qualifications

• Currently pursuing an associate or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, Computer Engineering, Business Technology, or a related field.
• Interest in IT operations, user support, networking, systems administration, cybersecurity, cloud services, business applications, or data center technology.
• Basic understanding of computer hardware, operating systems, Microsoft Office or Microsoft 365 tools, and common troubleshooting concepts.
• Strong customer service mindset with the ability to communicate technical information clearly and professionally.
• Strong attention to detail, curiosity, reliability, discretion, and willingness to learn.
• Ability to maintain confidentiality and follow company policies, security requirements, and technology procedures.

Bonus Qualifications

• Familiarity with Windows, networking concepts, Active Directory or Microsoft Entra ID, ticketing systems, scripting, or endpoint management tools.

Internship Details

• Location: Scott Data Center, Omaha, NE (onsite)
• Schedule: Full-time (part-time may be considered)
• Duration: Summer internship
• Compensation: Paid internship; pay rate to be determined.