Apprentice, Order to Cash

About the Role

The Apprentice, Order to Cash role is part of the Corporate Finance Business Services team, responsible for providing customer support to various divisions of S&P Global. This position supports billing and collections operations.

Key Responsibilities – Client Financial Relations/Collections

• Participate in the collection of all outstanding receivables, including making collection calls and other communications with clients.
• Enforce policies and procedures related to collection activities and payment processing.
• Provide timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms.
• Monitor and maintain accounts within assigned territory, performing reconciliations and adjustments.
• Work with other business teams including Sales, Order Management, and Client Services to solve customer issues impacting payment.
• Note and report customer status through account reviews, account notes, and meetings with various business stakeholders.
• Assist in the maintenance of customer contact information.
• Train new Apprentices, sharing knowledge and understanding of processes and procedures.
• Perform other related tasks as required.

Key Responsibilities – Order Management/Billing

• Process quotes submitted by the Commercial organization, ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of Standard Quotes daily in Salesforce to provide an accurate invoice to clients.
• Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ) and tools utilized in Business Services.
• Notify management of trends within OM Review that negatively impact SLA (Service Level Agreement) or subscribers, providing prompt and actionable resolution.
• Fulfill all audit requirements set forth by management.
• Perform other related tasks as required.

Qualifications

• Bachelor's degree in any field or relevant discipline – Freshers only.
• Experience in Customer Service, Collections, or Billing roles is a plus but not required.
• Strong verbal and written English communication skills.
• Ability to perform in team and individual settings, working with global business partners.
• Excellent problem-solving skills, attention to detail, goal-oriented attributes, and high initiative.
• Commitment to excellent customer service.
• Basic knowledge of MS Office Suite products including Excel is a plus.
• Amenable to working a hybrid schedule with a minimum of two days each week in an office setting.