Telecaller

Role: Telecaller

Company: Adore Initiatives FZ LLC

About the Role

• Full-time, on-site position based in Mumbai, India.
• Handle outbound and inbound calls to support customer inquiries, provide information about services, and follow up on leads.
• Maintain a professional and courteous communication style.

Key Responsibilities

• Handle outbound and inbound calls.
• Support customer inquiries.
• Provide information about services.
• Follow up on leads.
• Maintain call logs.
• Update customer records in internal systems.
• Coordinate with sales or service teams for timely responses and follow-ups.
• Explain product or service details clearly.
• Address basic customer concerns.
• Escalate complex issues when needed.
• Meet call targets.
• Adhere to scripts and compliance guidelines.

Requirements & Tech Stack

• Strong verbal communication skills.
• Clear and confident telephone etiquette.
• Ability to listen actively.
• Ability to understand customer needs.
• Ability to respond politely and professionally.
• Basic computer literacy.
• Proficiency in using CRM systems, spreadsheets, and email tools.
• Organizational skills for managing call volumes, maintaining accurate records, and following up on pending tasks.
• Customer service orientation with a focus on building rapport and maintaining positive interactions.
• High level of reliability and punctuality.
• Willingness to learn and adapt to company processes.
• Proficiency in English.
• Knowledge of additional languages commonly used in the region is a plus.

Qualifications

• Prior experience in telecalling, customer support, or sales coordination is an advantage but not mandatory.