Supply Chain Operations Associate, INC

About the Role

Accenture is a global professional services company. This role is part of the Supply Chain Planning Team, responsible for end-to-end supply planning and execution.

Key Responsibilities

• Execute day-to-day transactional requests and support the team lead and onshore team.
• Assess, design, build, and implement best practices for Order Management from order creation to fulfillment.
• Support allocation and supply checks using SAP SPM.
• Distribute allocation reports to regional contacts.
• Apply VAS service codes in SAP following timed setup instructions and coordinate with the VAS inbox per SOP.
• Process Claims in the CMS portal, including uploading templates, cross-checking pricing, and routing for approvals.
• Handle Returns processing, including creating call tags, entering debit memos for customer overages, and processing special requests within a 5-business day SLA.
• Maintain and update PO Logs, shipping trackers, and order item detail reports.
• Distribute post PGI invoices and shipping documents.
• Includes Distributed Order Management for both online and physical network management.
• Execute end-to-end order entry in SAP SPM across order types, following documented SOPs.
• Perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors, and escalate unresolved blocks to the Team Lead within defined SLAs.
• Respond to queries related to Order Processing Services.
• Review submitted orders to detect accuracy problems and/or anomalies and partner with the requester/sender for resolution.
• Monitor quality reports and execute remediation.
• Create, maintain, and/or modify reports and tracking logs.
• Batch uploads from file extracts.
• Originate change orders in change control systems and process them.
• Apply supply chain flows and change control procedures.
• Comply with Buyer policies, including security policies and SOX requirements.

Requirements & Tech Stack

• Strong process orientation and attention to detail.
• Ability to maintain quality.
• Experience with Excel with basic abilities to merge and move data sets.
• Comfortable working independently and as part of a team.
• Basic business and/or technical knowledge and understanding of Supply Chain data elements, process, and organizational support models.
• Ability to accomplish routine assignments/tasks with little or no supervision.
• Ability to share lessons learned, best practices, and other relevant information with other members of the staff.
• Good research and organizational abilities.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors.
• Familiarity with Claims processes via CMS portal, including template preparation, evidence upload, and escalation of pricing discrepancies.
• Understanding of Returns processing, including overage identification, call tag creation, and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.
• Exposure to Python generated reports or automation scripts is a plus.

Qualifications

• Any Graduation