Store Operations Associate

About the Role

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within a district, focusing on customer service and property maintenance.

Key Responsibilities

• Customer Service:
• Develop customer relationships by identifying self-storage needs and providing solutions.
• Provide excellent customer service through face-to-face interactions.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks including lock checks and showing units.
• Rent self-storage units.
• Sell store merchandise.
• Manage the leasing process.
• Accept payments using the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Property Maintenance:
• Perform daily walks of the property.
• Clean units and store grounds.
• Open and close storage doors (up to 50 lbs).
• Maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Ensure a clean and safe storage facility according to company guidelines, including restrooms, landscaping, parking areas, storage doors, and office space.

Requirements & Tech Stack

• Point-of-Sale System (POS)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorized to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.