Merchandise Associate

About the Role

The Officer – Merchandising GCC plays a key role in ensuring the smooth and efficient execution of merchandising operations, with a primary focus on accurate order processing, SAP transaction management, and coordination across internal departments. The role involves close collaboration with production teams to ensure timely fulfilment of customer requirements. Acting as a key liaison between Customers, Sales, Planning, Manufacturing, Procurement, and Quality teams, the incumbent will facilitate seamless order execution, ensure adherence to defined timelines, and maintain high standards of customer satisfaction. The position requires strong attention to detail, process accuracy, and operational efficiency, along with the ability to manage costs and maintain effective vendor relationships. A sound understanding of products, merchandising processes, and business operations, combined with a global mindset and strong commercial acumen, will contribute to overall business success.

Key Responsibilities

Purchase Order Processing & SAP Management

• Validate customer purchase orders and prepare order summary sheets for creating Sales Orders in SAP.
• Ensure accurate preparation and maintenance of related documentation, including Proforma Invoices (PI) and Order Trackers.
• Execute SAP transactions accurately and ensure timely updates of order-related information.

Material & Costing Coordination

• Assist in preparing Material Code Entry Data, Bills of Materials (BOMs), cost sheets, cost releases, and purchase requisitions.
• Coordinate with relevant departments to ensure timely completion and approval of material and costing requirements.

Sample Development & Approval Coordination

• Coordinate with internal departments to facilitate the approval and dispatch of samples, fabrics, trims, and packaging materials.
• Prepare and process Test Request Forms (TRFs) and ensure timely follow-ups.

Testing & Inspection Coordination

• Collaborate with internal teams to process payments related to product testing and inspections.
• Ensure all testing and inspection-related transactions are completed accurately and within defined timelines.

Production Tracking & Documentation

• Maintain comprehensive and up-to-date production status files for each customer.
• Ensure accurate documentation and regular tracking of order and production progress.
• Manage buyer portals and Product Lifecycle Management (PLM) systems, ensuring information is accurate, updated, and accessible to relevant stakeholders.

Time and Action (TNA) Management

• Initiate the preparation of the Time and Action (TNA) Calendar upon receipt of order confirmation.
• Define and communicate key milestones and timelines to ensure smooth order execution.
• Regularly update the TNA Calendar with actual task completion dates and track progress against planned timelines.

SKU Analysis & Cross-functional Coordination

• Analyse Stock Keeping Units (SKUs) to identify applicable processes and operational requirements.
• Coordinate with the Production Planning and Control (PPC) department and Sales team to resolve order-related queries and ensure smooth execution.

Process Compliance & Service Delivery

• Ensure all assigned activities are completed with accuracy and attention to detail.
• Adhere to established Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and defined process timelines.
• Maintain high standards of operational efficiency, data accuracy, and service delivery.