Executive, Hotel Reservations

Bharat Booking Holidays

About the Role

• Full-Time Position based in Manali, HP.
• Reports to the Service Manager / Director Of Operations.

Key Responsibilities

• Team Management:
• Lead and supervise the Hotel Reservation Team.
• Assign booking tasks and manage daily workloads.
• Monitor team performance and ensure smooth operations.
• Hotel Booking & Confirmation:
• Oversee all hotel bookings for clients.
• Ensure accurate and timely confirmations from hotel partners.
• Handle VIP or complex bookings personally if required.
• Coordination with Sales & Operations:
• Coordinate with the Sales Team for booking details and client requirements.
• Ensure all hotel services match the clients' itinerary and expectations.
• Vendor Communication:
• Maintain strong relationships with hotel vendors and partners.
• Negotiate rates, upgrades, and special inclusions where possible.
• Resolve booking-related issues or discrepancies quickly.
• Record Maintenance:
• Ensure proper documentation of all hotel reservations and confirmations.
• Update booking status in the internal system and ensure accuracy.
• Client Support:
• Handle escalated client queries related to hotels.
• Ensure customer satisfaction by providing quality accommodation solutions.
• Reporting:
• Generate daily and weekly booking reports for management.
• Track booking trends and provide feedback to improve hotel offerings.
• Training & Development:
• Train new team members on hotel booking processes and tools.
• Keep the team updated on new hotel products, destinations, and policies.
• Quality & Compliance:
• Ensure all bookings meet the company's quality standards.
• Follow all internal policies and maintain confidentiality of client data.
• Contribute to strategy and decision-making processes.
• Maintain office decorum and professional behavior at all times.
• Show strong teamwork and coordination with colleagues.
• Follow company rules, regulations, and maintain strict discipline.

Requirements & Tech Stack

• Experience to operate OTA Portal.