Business Operations Associate

SkillsNCR | Gurugram

About the Role

We are looking for a multi-skilled, proactive, and exceptionally well-spoken Business & Operations Associate who can handle a variety of responsibilities with professionalism, confidence, and ownership. This is not a conventional administrative or back-office position. The ideal candidate is a quick learner, an excellent communicator, highly organised, and comfortable switching between customer interactions, business coordination, digital tools, and day-to-day operations. You will work closely with the leadership team and gain exposure to several aspects of running and growing a business.

Key Responsibilities

• Communication & Customer Relations
• Handle customer inquiries professionally over phone, WhatsApp, email, and in person.
• Communicate confidently with parents, prospective customers, partners, and vendors.
• Follow up with leads, schedule consultations, and support customer onboarding.
• Maintain a positive, responsive, and professional customer experience.
• Business Operations & Coordination
• Assist with daily business activities, scheduling, documentation, and follow-ups.
• Maintain accurate records, trackers, and basic operational reports.
• Coordinate meetings, appointments, service arrangements, and vendor activities.
• Track pending tasks and ensure timely closure.
• Sales & Growth Support
• Support lead management, customer outreach, and conversion follow-ups.
• Assist with promotional campaigns, events, and local business-development activities.
• Maintain CRM records and provide regular updates on leads and customer engagement.
• Identify opportunities to improve customer experience and business processes.
• Digital & Marketing Support
• Help manage basic social media, WhatsApp Business, and digital communication.
• Prepare presentations, spreadsheets, simple reports, and marketing content.
• Use productivity and AI tools to improve efficiency.
• Coordinate with external marketing, design, or technology partners when required.
• Executive Assistance
• Support leadership with research, coordination, communication, and execution of priorities.
• Handle confidential business information responsibly.
• Take ownership of assigned activities from initiation to completion.

Requirements & Tech Stack

Communication excellence is non-negotiable.

• Exceptional verbal and written communication skills in English and Hindi.
• Confident, articulate, and comfortable speaking with people from different backgrounds.
• Sharp thinking, strong comprehension, and practical problem-solving ability.
• High levels of initiative, ownership, reliability, and attention to detail.
• Comfortable with computers, spreadsheets, email, internet research, and modern digital tools.
• Ability to multitask, prioritise, and work independently.
• Professional presentation, positive attitude, and strong interpersonal skills.
• Willingness to learn new responsibilities and adapt to a growing business.

Preferred but not mandatory:

• Experience in customer relations, operations, executive assistance, admissions, or business coordination.
• Familiarity with Google Workspace, Microsoft Office, Canva, CRM, or AI productivity tools.
• Experience in an education business, service company, or startup.

Qualifications

• Candidates should possess strong Business Operations skills, including coordination, process documentation, and basic project tracking.
• Candidates should possess solid Interpersonal Skills to work effectively with learners, families, and internal team members.
• Candidates should possess Analytical Skills to interpret operational data, identify patterns, and suggest improvements.
• Candidates should possess clear and professional Communication skills for email, messaging, and simple report writing.
• Candidates should possess basic Finance skills, such as handling invoices, payment records, and simple expense tracking.
• Additional beneficial qualifications include high attention to detail, comfort with spreadsheets and productivity tools, ability to manage multiple tasks, and a proactive approach to problem-solving.
• A bachelor’s degree in business, commerce, economics, or a related field, or equivalent practical experience, is preferred.

Compensation & Growth

• Starting compensation: ₹25,000–₹30,000 per month, depending on skills and experience.
• Probation: Initial 2 months, with performance evaluation for confirmation.
• Opportunity to learn multiple business functions directly from leadership.
• Scope for increased responsibilities and career growth based on performance.

Work Location

• This position is strictly work from office in Gurugram (Gurgaon). Remote work, hybrid work, and work-from-home arrangements are not available. Only candidates who are based in Gurugram or can reliably commute to the workplace every working day should apply.