Entry Level Office Support, IT

About the Role

• Entry Level Office Support - IT position for a consulting client in Douglas Park, Chicago.
• Candidates must have IT familiarity.
• This is a customer-facing position.

Key Responsibilities

• Provide Level 1 technical support to end users for hardware, software, desktop, printer, and related technology issues.
• Answer client support calls and accurately document issues by creating detailed service tickets.
• Diagnose computer hardware and software problems and work toward timely, effective resolutions.
• Install, configure, maintain, and upgrade PCs, software, printers, and related equipment.
• Assist with the administration and support of client PCs, printers, servers, and associated technology.
• Support software license tracking and technology inventory needs.
• Manage multiple service tickets and client requests while maintaining appropriate priorities.
• Escalate complex or unresolved technical issues to the appropriate engineer or higher-level technical resource.
• Work directly with clients and partners on hardware and software installations, troubleshooting, and configuration recommendations.
• Assist with planning and responding to client project needs as required.
• Maintain clear and professional communication with customers throughout the troubleshooting and resolution process.
• Learn and adapt to new technologies, systems, and client environments.
• Perform other related duties as assigned.

Requirements & Tech Stack

• IT familiarity is required.
• Strong troubleshooting skills.
• Professionalism, organization, and the ability to manage multiple support requests at once.
• Experience supporting PCs, printers, servers, and related equipment.

Qualifications

• This section is covered by the Responsibilities and Requirements.