Technical Support Associate
Ipdigital Technologies
Bengaluru(1st Phase JP Nagar)Fresher8m agovia Naukri
Walk-in drive · 6 to 7 Nov · 12.00 PM - 1.00 PM
785, Fourth Floor, Axis Sai Jyoti, 100 Feet Ring Road, Sarakki, 1st Phase, J. P. Nagar, Bengaluru 560078 Map
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceTroubleshootingActive DirectoryHelp deskWindowsAzure
- Work
- On-site in Bengaluru(1st Phase JP Nagar)
- Pay
- ₹3–3.5 LPA
- Skill demand
- Troubleshooting70%Customer service41%Help desk35%Active Directory11%of 99 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
Responsible for taking ownership of end-user issues end-to-end and resolving them as soon as possible. Responsible for delivering high-class customer service to end-users on their IT needs.
Key Responsibilities
- Handle calls, chats, and service tickets as part of daily tasks, managing service tickets from creation to resolution.
- Act as a facilitator as and when required.
- Troubleshoot operating problems and any technical issues related to laptops, desktops, and any other IT peripherals.
- Address service-related issues and involve technical resources where necessary to ensure timely resolution.
- Prioritize daily/weekly tasks.
- Diligently follow GITSC processes and SOPs.
- Identify, create, investigate, and research user questions and problems.
- Isolate and resolve information systems problems by effectively using the Knowledge Management tool.
- Manage service centre activities such as self-service queue, calls, and follow-ups on time.
- Give and seek feedback in an open, constructive, and timely manner at all levels.
- Provide first-level IT support to Global customers/users.
- Support end user related issues like hardware, software, basic network issues, and Active Directory.
- Provide voice/chat support.
- Work on ITSM/ITIL ticketing tools.
- Handle multiple customer requests simultaneously and prioritize daily workloads.
- Identify, analyze, and resolve problems logically.
- Troubleshoot and identify the root cause.
- Be flexible and adaptable to new technologies.
- Accommodate staff scheduling changes and work in a 24x7 shift.
Requirements & Tech Stack
- Prior experience supporting end users in different geographical locations.
- Basic troubleshooting on Windows 10 & Windows 11 OS.
- Troubleshooting 0365 and knowledge on 0365 licensing.
- Experience with Create Users, Delete Users in AD and knowledge on Azure AD.
- Experience providing first-level IT support to Global customers/users.
- Microsoft Certification.
Qualifications
- Strong written and verbal communication skills in English.
- Ability to handle multiple customer requests simultaneously and prioritize daily workloads.
- Ability to identify, analyze, and resolve problems logically.
- Ability to troubleshoot and identify the root cause.
- Should be flexible and adaptable to new technologies.
- Ability to consistently deliver high quality customer service in a professional manner.
- Strong verbal and written interpersonal skills/ Communication skills in English.
- Ability to learn quickly (on the job, through formal training & self-learning).
- Ability to multitask and prioritize critical items.
- Strong customer service focus.
- Strong listening skills.
- Strong Analytical skills.
- Ability to handle multiple customer requests simultaneously in a timely manner.
- Effective prioritization, follow-up skills and the ability to call out issues quickly when necessary.
- Ability to follow standard operating procedures & processes.
- Ability to deal with ambiguity.