F&B Associate

About the Role

This role at Hilton focuses on ensuring smooth and high-quality service within the F&B (Food & Beverage) department.

Key Responsibilities

• Ensure that at all times the service sequence in the restaurant is followed.
• Seat guests and present them with menus.
• Take F&B orders from guests in the standard manner and offer suggestions.
• Conduct cash handling.
• Maintain service equipment.
• Be aware of all reservations for the day.
• Coordinate with the respective kitchens.
• Be well-versed with menu pricing, basic dish preparation methods, and ingredients.
• Be aware of all events for the day.
• Meet all guests before an event and check details.
• Identify regular customers and VIP accounts.
• Make efforts to minimize food costs and other related costs.
• Solicit feedback from event coordinators on the quality of food/service after every function.
• Participate in any training and/or development programs.
• Project a positive and motivated attitude.
• Handle guest or other team member inquiries in a courteous and efficient manner.
• Report all guest complaints or problems to the immediate superior.