Customer Support Associate
BrightCHAMPS
Bengaluru, Karnataka, IndiaFresher11m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsLead generationCRM
- Nice to have
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service68%Operations11%Lead generation10%CRM10%of 136 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
BrightCHAMPS is seeking customer-focused and solution-oriented professionals for our Customer Operations team as a Customer Support Associate. This role involves managing customer cases, addressing queries and complaints, coordinating with internal teams, and ensuring timely and effective resolution of customer issues.
Key Responsibilities
- Manage and resolve customer cases, queries, and complaints within defined timelines.
- Handle inbound and outbound customer interactions professionally and efficiently.
- Investigate customer concerns and coordinate with relevant internal teams for resolution.
- Provide accurate information regarding products, services, payments, schedules, and operational processes.
- Monitor open cases, follow up on pending issues, and ensure timely closure.
- Maintain accurate customer records and update case details in CRM or other internal systems.
- Escalate complex or unresolved issues to the appropriate teams.
- Follow company SOPs, quality standards, and customer communication guidelines.
- Meet daily productivity, resolution time, and customer satisfaction targets.
Requirements & Tech Stack
- Personal laptop for official use.
- Familiarity with CRM tools.
- Basic computer knowledge.
Qualifications
- Excellent English communication and customer-handling skills.
- Ability to manage difficult conversations professionally.
- Strong listening, multitasking, and problem-solving skills.
- Strong knowledge about CSAT & NPS.
- Prior customer support/BPO experience preferred.
- Freshers with strong communication skills are welcome!