IT CMDB, ITAM
Infosys
Chennai, Tamil Nadu, India1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- OperationsHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Help desk38%Operations32%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
This role focuses on IT Configuration Management Database (CMDB) strategy, design, implementation, daily operations, and adoption.
Key Responsibilities
- Own the IT CMDB strategy, design, implementation, daily operations, and adoption.
- Act as subject matter expert for:
- Configuration Items discovery
- Service mapping
- Hardware Asset management, Software Asset Management, including lifecycle
- Define, maintain, and govern relationships between Configuration Items through automated and manual processes.
- Ensure completeness, integrity, and accuracy of CMDB data.
- Coordinate CMDB implementation with the ServiceNow platform owner and external vendors.
- Manage CMDB integrations with third-party tools (e.g., Intune, monitoring solution).
- Define KPIs, identify gaps, and drive continuous improvement actions.
- Enable and support other ITSM processes, especially Incident and Change Management.
- Collaborate with IT Security, IT Enterprise Architecture, External Service Providers, Regional IT, Finance, and Business Solutions teams.
- Drive CMDB adoption internally and externally through communication, documentation, training, procedures, and best practices.
- Support Incident Management activities when required.
Requirements & Tech Stack
- Expertise in ServiceNow platform.
- Experience with Configuration Items discovery.
- Experience with Service mapping.
- Experience with Hardware Asset management.
- Experience with Software Asset Management.
- Experience with CMDB integrations with third-party tools (e.g., Intune, monitoring solution).
- Familiarity with ITSM processes such as Incident Management and Change Management.
Qualifications
- Subject matter expertise in IT CMDB.