HR Operations Associate
Smartly
New York, NY0–2 yrs5h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- OperationsOnboardingHRISCustomer service
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Listed
- Nov 5, 2026 · still open
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About the Role
As an HR Operations Associate, you’ll help make everyday HR support simple and effective for Smartlies. You’ll be a first point of contact for employees, support key moments like onboarding and offboarding, and keep our HR information and systems accurate and useful. You’ll also learn how we use Workday, AI, and other tools to deliver a great employee experience at scale.
Key Responsibilities
- Provide friendly, first-line support for everyday employee and manager HR questions, escalating more complex, sensitive or employee relation matters to the right person.
- Support onboarding and offboarding, helping create a smooth experience for employees joining and leaving Smartly.
- Complete routine Workday transactions supporting offboarding, onboarding, mobility, and time & absence processes, keeping employee records and HR data accurate and up to date.
- Maintain our HR knowledge content, including articles, FAQs, and guidance, and flag information that is unclear, outdated, or missing.
- Use approved AI tools to find information, improve content, and make routine work more efficient, while checking outputs carefully and protecting confidential information.
- Help employees and managers use Workday and HR self-service tools effectively.
- Spot recurring questions or process issues and share them with the team so we can keep improving how HR support works.
Requirements & Tech Stack
- Interested in building a career in HR Operations, People Operations, or a similar field.
- Some experience in an administrative, operational, customer service, or people-focused environment. Previous HR experience is helpful but not essential.
- Organized, detail-oriented, and care about getting things right.
- Communicate clearly and empathetically and enjoy helping people find answers.
- Comfortable learning new technology and following established processes. Workday experience is helpful but not required.
- Interested in using AI and other technology responsibly to work more effectively.
- Handle confidential information thoughtfully and know when to ask for help or guidance.
Qualifications
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