Account Manager

About the Role

WarehouseNow is seeking an Account Manager to cultivate and expand relationships with carrier and freight brokerage customers. As the primary point of contact, you will manage daily service requests, build strong customer rapport, and identify opportunities for account growth. This role requires collaboration with customers, the warehouse network, and internal operations to deliver rapid, effective solutions for time-sensitive freight needs. The ideal candidate thrives in the fast-paced logistics environment, communicates confidently, and balances operational execution with account expansion.

Key Responsibilities

• Serve as the primary point of contact for assigned carrier and freight brokerage accounts, building strong relationships and becoming a trusted resource.
• Manage incoming requests for services including cross-docks, pallet reworks, mobile lumping, storage, freight disposal, and redelivery, ensuring accurate execution.
• Proactively identify opportunities to increase WarehouseNow utilization, expand relationships across teams and locations, and generate repeat business.
• Coordinate service details with internal operations teams and warehouse facilities, maintaining communication for successful request completion.
• Take ownership of customer and operational issues, communicating proactively to achieve fast, practical resolutions.
• Monitor account activity, service usage, customer feedback, and relationship health to identify opportunities, address concerns, and support retention.
• Maintain consistent communication with customers throughout the service process, ensuring a responsive and high-quality experience.

Requirements & Tech Stack

• Working knowledge of transportation and logistics workflows, terminology, and common operational challenges (e.g., rejected freight, shifted loads, overweight loads, reworks, cross-docks).
• Experience managing customer relationships in support of account growth, retention, or upsell initiatives.
• Strong communication and relationship-building skills, with the ability to effectively engage with dispatchers, logistics managers, operations teams, and decision-makers.
• Strong problem-solving skills and the ability to remain organized and responsive in a high-volume, fast-paced environment.
• A proactive, ownership-driven mindset with the capacity to manage multiple customer needs and priorities simultaneously.

Qualifications

• Experience in account management, customer success, operations, freight brokerage, 3PL, transportation, or warehousing is a plus, but not required.
• Open to candidates at all experience levels, including recent college graduates.