Technological support

Technological Support at CintelTech Solutions

About the Role

A full-time, on-site position based in Chennai, this role involves responding to technical support requests, diagnosing issues, and providing timely resolutions for hardware, software, and network-related problems.

Key Responsibilities

• Assist customers and internal users via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network-related problems.
• Document incidents and solutions.
• Escalate complex issues to senior team members when needed.
• Monitor system performance.
• Perform routine checks.
• Support the implementation of updates or configurations.
• Collaborate with other technical and customer-facing teams.

Qualifications

• Strong Technical Support and Troubleshooting skills to identify, analyze, and resolve IT issues efficiently.
• Solid Customer Support and Communication skills to interact with users, understand their concerns, and provide clear guidance.
• Analytical Skills to interpret technical information, prioritize tasks, and make sound decisions in resolving problems.
• Familiarity with operating systems, basic networking concepts, and common business software applications.
• Ability to document issues and solutions accurately and follow established support processes and workflows.
• A diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Willingness to learn new tools and technologies.
• Ability to work collaboratively in a fast-paced support environment.