Cybersecurity & IT Operations Intern (Summer)

About the Role

REGENT's IT and Cybersecurity Operations team ensures the safe and reliable operation of systems, identities, and infrastructure for the Seaglider program. This internship offers hands-on experience in this discipline, working on real tickets and user administration. You will gain insight into preparing a company for CMMC compliance, contributing documentation and evidence-gathering support. This role is part of the People & Places team at REGENT's Callahan HQ, within the IT & Infrastructure Department. The team emphasizes teaching enterprise IT and cybersecurity fundamentals from the ground up, providing guidance and scaled contributions.

Key Responsibilities

• Work Real Tickets: Handle IT support requests, including account issues and access requests, and learn the operation of an enterprise ticket queue.
• Manage Identity and Access: Create and manage users and groups, set permissions, reset passwords, and configure MFA in Active Directory and Entra ID.
• Troubleshoot Across Platforms: Isolate changes, scope problems, and systematically rule out issues across Windows, Mac, and Linux environments.
• Support CMMC Compliance Work: Contribute documentation to the CMMC compliance effort and help build an evidence trail.
• Document as You Go: Keep clear notes on changes made and assets touched, and create simple network diagrams.
• Bridge Technical and Non-Technical Teams: Assist non-technical staff with everyday issues and document work clearly for IT and security colleagues.

Requirements & Tech Stack

• Windows environments
• Active Directory
• Entra ID
• MFA
• Windows, Mac, and Linux operating systems
• PowerShell or Python (exposure, for automation)
• NIST 800-171 or CMMC concepts (familiarity helpful)

Qualifications

• Windows and Identity Fundamentals: Comfort in Windows environments and understanding of Active Directory and Entra ID basics, including security groups.
• A Security-First Mindset: Default consideration for phishing, least privilege, patching, and MFA; understanding the importance of logging and clear documentation.
• Methodical Troubleshooting Instincts: Approach to problems by isolating changes and scoping issues; knowing when to seek clarification.
• A Habit of Clear Documentation: Ability to label clearly, keep notes on changes, and sketch simple diagrams.
• Some Scripting Comfort: Exposure to PowerShell or Python, even for small automations.
• Compliance or Documentation Exposure: Familiarity with NIST 800-171, CMMC concepts, or experience organizing documentation and evidence.
• Collaborative Team Player: Effective communication and collaboration with cross-functional teams.
• Creative Problem Solver: Innovative approach to complex challenges.
• Adaptable & Agile: Ability to adapt to changing priorities in a fast-paced environment.
• Innovative Mindset: Curiosity and passion for technology, driving continuous improvement.

What We Offer

• Competitive compensation
• Housing Stipend available for those temporarily moving to join our team
• Daily, free catered lunches
• Learning & professional development opportunities
• Meaningful projects that make an impact
• Mentorship & guidance from experienced team members